RETURN POLICY:
Due to the custom nature of many of our products, we do not issue refunds or accept exchanges on any "monogrammed item" unless there is a defect in your order. If there is a problem with your item, please send us an e-mail at Karen@lilybella.com so we may discuss it.
PRIVACY POLICY:
At Lilybella, we feel privacy is the best policy. We will never sell or trade your personal information to anyone. All personal information is protected by Lilybella. All information collected by Lilybella is used for ordering purposes only. All credit card numbers are encyrpted so as, we do not have access to any customer's credit card information.
CUSTOMER SERVICE POLICY:
We pride ourselves on high quality, personal customer service. Any customer service inquiries can be sent to us at Karen@lilybella.com. You will receive a reply within 24-48 hours unless otherwise notified (vacation notice, etc.).
QUALITY GUARANTEE:
As a customer, we want you to be completely satisfied with your purchase. We use only new, high quality materials. We stand behind the quality of our items 110%. If you are buying a Lilybella product, be assured, you are buying great quality!
Payment Policy:
If you choose to pay by check, your order will be held until your check has cleared. This takes 4-7 business days. You may also pay by Master Card, Visa, or Discover, or through your personal Paypal account.
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